FAQ- Shipping, Return and Exchange Policy

FAQ

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping could take up 3-10 business days.
International shipping depends on the specific location, but most areas require 10-21 days.

If there are force majeure factors, logistics company factors, shipping times could be longer than usual.
Yes, when your order is over $100, we will offer you free shipping.
International free shipping on orders over $250

Domestic shipping within the USA：The Shipping Fee is $15. We also offer FREE standard shipping on ALL orders over $100 to the Continental US.
International Shipping:
The shipping fee is $35 for most regions.
The shipping fee for UK, Canada, Germany is $25
Free shipping on orders over $250

Here are the full details of our Shipping Policy.
Yes! We do international shipping.
International free shipping on orders over $250. International Shipping fees will be based on weight and distance, calculated by UPS, USPS or Fedex.
Returns or exchanges are not accepted for non-quality reasons. If there is a quality issue, a photo proof is required. Please contact us via customerservice@prod.net to let us know to expect your return (include your name and order number).
Tax rates and customs duties are charged at different rates depending on the region. Shipping costs may also be adjusted according to regional policies. The specific amount can be viewed during checkout.

Yes, we offer full and partial refunds.
Made-to-Order, back order items and items marked, "Special Offer" are NOT eligible for returns.
For Archive Sales, returns are only eligible for a store gift card of the corresponding amount.
Overseas order returns and exchanges are not accepted. Unless quality issues, If there is a quality issue, photo proof is required.
ALL Clearance items are final sale! We do NOT accept returns or exchanges. Any clearance items that are sent back to us will NOT be refunded and will be disposed of.
Any gift or "FREE" items, if after the intended return, are no longer eligible for such promotion, must be returned together.
We will only accept returns of purchases made on PROD.net; Prod Bldg Instagram Shop, Prod Bldg Facebook Shop. We cannot facilitate return requests for purchases made on other platforms at this time.

Please enquire for more information about our Refund policy.
Returns will be accepted within 15 days of the delivery date.
International order returns or exchanges are not accepted for non-quality reasons. If there is a quality issue, a photo proof is required. Please contact us via customerservice@prod.net to let us know to expect your return (include your name and order number).
please mail your unwanted items back to us and enclose the order receipt (include your name and order number). Read more detail about return policy
Address: PROD BLDG, 1148 Ensell Rd., Lake Zurich, IL, 60047.
Exchange will be accepted within 15 days of the delivery date. please mark the item and the size you want to exchange on the receipt. And enclose the order receipt (include your name and order number). Read more about exchange policy
Address: PROD BLDG, 1148 Ensell Rd., Lake Zurich, IL, 60047.
International order returns or exchanges are not accepted for non-quality reasons. If there is a quality issue, a photo proof is required. Please contact us via customerservice@prod.net to let us know to expect your return (include your name and order number).
If it's a merchant issue, the merchant covers the return or exchange shipping cost. If it's a customer issue, the customer covers the return or exchange shipping cost.

A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Cart0 items

Payments & Safety

Shipping & Delivery

Returns, Exchange & Refunds

Warranty & Repair