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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping within the USA：The Shipping Fee is $15. We also offer FREE standard shipping on ALL orders over $100 to the Continental US. 

International Shipping:

China, Hongkong, Macao, Taiwan, Japan, Korea, Malaysia, Singapore, Thailand, Vietnam Regions: Shipping Fee $45, Free shipping on order value over $250.

Other Regions Worldwide:
Shipping Fee is $35, Free shipping on order value over $250.

UK/DE/CA: 
Shipping Fee is $25, Free shipping on order value over $250.

Here are the full details of our Shipping Policy.

Yes! We do international shipping.

International free shipping on orders over $250. International Shipping fees will be based on weight and distance, calculated by UPS, USPS or Fedex.

Returns or exchanges are not accepted for non-quality reasons. If there is a quality issue, a photo proof is required. Click here

Tax rates and customs duties are charged at different rates depending on the region. Shipping costs may also be adjusted according to regional policies. The specific amount can be viewed during checkout.

For International Orders:
If your order includes a pre-order item, the entire package will be shipped together based on the estimated shipping date of the pre-order item. Split shipping is not available.
If you would like to receive items separately, please place two separate orders or contact customer service at customerservice@prod.net for assistance.

For U.S. Orders:
If your order includes a pre-order item, the entire package will, by default, be shipped together based on the estimated shipping date of the pre-order item.
If you would like to split the shipment, please contact customer service. Additional shipping fees may apply depending on the situation.

Our returns department reserves the right to reject any returned item (other than a Deficient Product, which is addressed below) that does not meet its original condition. In such cases, we may require you to cover reasonable return postage costs before the item is sent back to you.

Return Items must be unwashed, unworn, and in their original purchase condition, with original tags securely attached and not tampered with. Returns will not be accepted if products show any signs of wear, including odors (such as perfume, smoke, deodorant, or body odor), or if they are marked or damaged in any way, including stains from makeup, deodorant, or fake tan.

Our returns department has the right to refuse any returned item (not being a Deficient Product, which is dealt with below) that does not meet the original condition, in which case we may require you to pay our reasonable postage costs before we return the item to you.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

During Black Friday, returns are only eligible for gift cards. but, if there are quality issues, a normal refund can be issued.

During the holiday season, if a package is lost and it is not due to theresponsibility of the carrier or the seller, we cannot take responsibility for the lostshipment. However, we are more than willing to assist you in filing a claim with the
carrier and provide the necessary evidence to support your case.

If the tracking information shows "Delivered" but you did not receive your package, please take the following steps in locating your package:

• Verify your shipping address.
  
• Look for a notice of attempted delivery.
  
• Look around the delivery location for your package.
  
• See if someone else accepted the package on your behalf.
  
• If the package shows "Delivered to Front Door/Mailbox" of the shipping address, the customer may be responsible to locate the package. Please contact the shipping carrier for further assistance in locating your package.
  
• If the package is not deliverable because the customer provided an incomplete or wrong address, (Ex: Missing Apt #) PROD will only refund the purchase price when the package is returned by the carrier, deducting a 10% restocking fee from the refund amount. Or the customer can choose to have the package redelivered with a corrected and complete address, a 10% reprocessing fee may be applied.
  
• During the holiday season, we are not responsible for lost items if it is not caused by carrier transportation or merchant shipping issues. However, we will assist in submitting claims to the carrier and provide the necessary evidence.
  
• To start a claim: Click here

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.