We offer FREE shipping on ALL orders over $59 shipped to the Continental US. Standard shipping fees for the Continental US is $5. International Shipping fees will be based on weight and distance, calculated by USPS.
In most cases, orders that ship for free will ship within 1-5 business days after receiving payment of the order. It usually takes 2-5 business days to arrive at the shipping address depending on the location of delivery.
We will ship priority shipping orders first.
Please check the expected ship date when purchasing items that are on back order, in the product description section.
You will recieve a shipping confirmation with a tracking number to the E-Mail or phone number provided once your order ships.
If by the customer's mistake, such as an insufficient address, customer's address cannot be accessed, the package cannot be delivered and is returned back to the sender, PROD reserves the right to charge the shipping fees before refunding the rest of the purchase price or attempting to redeliver.
Did NOT receive package:
If the tracking information shows "Delivered" but you did not receive your package, please take the following steps in locating your package:
Verify your shipping address.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else accepted the package on your behalf.
If the package shows "Delivered to Front Door/Mailbox" of the shipping address, the customer may be responsible to locate the package. Please contact the shipping carrier for further assistance in locating your package.
If the package is not deliverable because the customer provided an incomplete or wrong address, (Ex: Missing Apt #) PROD will only refund the purchase price when the package is returned by the carrier, deducting a 10% restocking fee from the refund amount. Or the customer can choose to have the package redelivered with a corrected and complete address, a 10% reprocessing fee may be applied.
You may cancel or modify your order within 2 hours of placing your order, by E-Mail or phone call. Unfortunately, you may not cancel or modify any orders 24 hours after placing your order. Please refer to the return policy after 24 hours.
Orders placed with priority shipping may not be able to cancel or modify due to priority fulfillment.
Returns will be accepted within 7 days of receipt of delivery.
Please contact us via email@example.com to let us know to expect your return (include your name and order number).
Returned items must be unused, in the condition you received them, and in original packaging, including the protective plastic cover, garment bags, dust bags, and all tags still attached. Please make sure to enclose the packing slip or the order confirmation in the package. Returns that do not meet our return policy requirements will not be eligible for resale, will not be accepted and will be returned to the customer.
You will be responsible for the cost of returns. Your refund will be processed immediately upon receiving your return. Please allow 3-5 business days to see it reflected on your account.
Made-to-Order, back order items and items marked, "Special Offer" are NOT eligible for returns.
ALL Clearance items are final sale! We do NOT accept returns or exchanges.
Any gift or "FREE" items, if after the intended return, are no longer eligible for such promotion, must be returned together.
We will only accept returns of purchases made on PROD.net. We cannot facilitate return requests for purchases made on other platforms at this time.
Please mail all returns to:
1148 Ensell Rd.
Lake Zurich, IL 60047
We reserve the right to refuse a refund in cases where we deem damage to a product to be due to regular wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. If after inspection, certain items are found to be damaged by the customers, that PROD can no longer refund such items, PROD will either dispose of that item on the customer's behalf or can mail the item back to the customer. Customers will be subjected to charges to re-send items back.
PROD Bldg does NOT accept exchanges. The customer should follow the return policy (as stated above) for any unwanted products or "Exchanges" and will need to place another order for your desired product(s). Your new order price is subject to the current item price, we may not be able to honor the discount or offer you received on the original order.
If there was a mistake on behalf of PROD Bldg, or in the case, an item was faulty or damaged when received, please contact our customer service department at firstname.lastname@example.org.
Wrong items/Missing items
Please note that we offer partial shipping, your package may be shipped separately. If you still have questions, please send us an E-Mail to email@example.com including the following information if you received wrong items or missing items:
Order number, item name, and size for the item received and the item you were supposed to receive.
We will contact you as soon as possible.
Please contact us at firstname.lastname@example.org for any questions or concerns you might have. We will get back to you within 2-3 business days. Please note that our service hours are from 8:30 A.M. to 4:30 P.M. CST, Monday thru Friday, excluding holidays & observances.
Machine Wash Cold;
Inside Out With Like Colors;
Do Not Dry Clean;
Do Not Bleach;
Tumble Dry Low;
Do Not Iron On Print.