You may cancel or modify your order within 1 hour of placing it, via E-Mail or phone call. Unfortunately, you may not cancel or modify any orders 1 hour after placing them. Please refer to the return policy if you have missed the 1-hour window. Orders placed with priority shipping may not be eligible for cancellations or modifications due to priortiy fulfillment.
We offer FREE shipping on all domestic orders Over $49. International Shipping fees will be based on weight and distance, calculated by UPS, USPS or Fedex.
In most cases, orders that ship for free will ship within 1-7 business days after receiving payment of the order. It usually takes 2-3 business days to arrive at the shipping address, once shipped, depending on the delivery location.
We will ship priority shipping orders first.
Please check the expected ship date when purchasing items that are on back order, in the product description section. Please note: some items may ship separate due to product availability.
You will receive a shipping confirmation with a tracking number to the E-Mail or phone number provided once your order ships.
If by the customer's mistake, such as an insufficient address, customer's address cannot be accessed, the package cannot be delivered and is returned back to the sender, PROD reserves the right to charge the shipping fees before refunding the rest of the purchase price or attempting to redeliver.
Returns
Returns will be accepted within 7 days of receipt of the delivery.
Please contact us via customerservice@prod.netto let us know to expect your return (include your name and order number).
Returned items must be unused, in the condition you received them, and in original packaging, including the protective plastic cover, garment bags, and all tags still attached. Returns that do not meet our return policy requirements will not be eligible for resale, will not be accepted and will be returned to the customer.
Please make sure to enclose the packing slip or the order confirmation in the package.
You will be responsible for the cost of returns. All Returns are subject to a 10% restocking fee. Your refund will be processed immediately upon receiving your return. Please allow 3-5 business days to see it reflected on your account.
Made-to-Order, back order items and items marked, "Special Offer" are NOT eligible for returns.
ALL Clearance items are final sale! We doNOT accept returns or exchanges. Any clearance items that are sent back to us will NOT be refunded and will be disposed of.
Any gift or "FREE" items, if after the intended return, are no longer eligible for such promotion, must be returned together.
We will only accept returns of purchases made on PROD.net. We cannot facilitate return requests for purchases made on other platforms at this time.
