Return and Exchange Policy

 

FAQ:

 

Shipping:

  1. We will offer free shipping on orders over $49 ship to Continental US. Standard Shipping charges for Continental US is $5. International Shipping fees will be based on weight calculated by USPS.
  2. In most cases, orders that ship for free will ship within 1-4 business days after receiving payment of the order. It usually takes 2-3 business days to arrive at your shipping address.
  3. We will ship priority shipping orders as a priority.
  4. Please check expected shipping days when ordering back order items in the product description sections.
  5. An email with tracking number will be sent to your email address when it is available.

 

Did NOT receive package:

 

We will send you an email with tracking information when it is available. If the tracking information states Delivered but you did not receive a package, please do the following:

  1. Verify your shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the package
  5. If the package has been delivered to the “Front Door” or “Mail Box” of the shipping address, the customer may be responsible to receive or find the package. Please contact the shipping carrier for further assistance in locating your package.
  6. If the package is not deliverable because customer provided an incomplete or wrong address,e.g. missing an apt number. PROD can only refund the purchase price when the package is returned by the carrier, deducting 10% restocking fee from the refund amount. Or the customer can choose to have the package redeliver again with a correct and complete address, a 10% reprocessing fee may be applied.

 

Cancellation Policy:

 

You may cancel or modify your order within 2 hours of placing your order, by E-Mail or phone call. Unfortunately, you may not cancel or modify any orders 24 hours after placing your order. Please refer to the return policy after 24 hours.

Orders placed with priority shipping may not be able to cancel or modify due to faster fulfillment.

 

Return Policy:

 

  1. Returns will be accepted within 7 days of receipt
  2. Please contact us via customerservice@prod.net to let us know to expect your return (include your name and order number).
  3. Returned items must be unused, in the condition you received them, and in original packaging, including the protective plastic cover, garment bags, dust bags, and all tags still attached. Please make sure to enclose the packing slip or the order confirmation in the package. Returns that do not meet our return policy requirements will not eligible for resale, will not be accepted and will be returned to the customer.
  1. You will be responsible for the cost of returns. Your refund will be processed and applied to your credit card or original form of payment as soon as possible after receiving the returned items.

 

Please mail the returned items to:

 

PROD Bldg

1148 Ensell Rd.

Lake Zurich, IL 60047

 


Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. 

 

  1. Made-to-Order, back order items and Items marked as special offer items are not eligible for return.

 

Exchange Policy

 

PROD Bldg does not accept an exchange. The customer could follow the return process (states above) for any unwanted products and will need to place a new order for your desired product. New order price is subject to the current item price, we may not be able to honor the discount or offer you placed the original order.

 

Damaged/ Faulty Goods

If there was a mistake on part of PROD Bldg, or in the case, an item was faulty or damaged when received, please contact our customer service department at customerservice@prod.net.

 

Wrong items/ Missing items

Please note that we offer partial shipping, your package may be shipped separately. If you still have questions, please send us an email to customerservice@prod.net including the following information if you receive wrong items or miss items:

Order number, item name, and size for the item received and the item you are supposed to receive.

We will contact you as soon as we can.

 

Customer Service

Please contact us at customerservice@prod.net for any questions or concerns you might have. We will get back to you within 3 business days. Please note that our service hours are 8:30 am to 4:30 pm CST, Monday to Friday, except holidays.